Account Solutions Supervisor

 

Position Purpose:

Responsible for the effective and efficient performance of the Account Solutions, Titles and Insurance representative. Ensures that collection activities are conducted with care and in accordance with Credit Union policies and legal/regulatory requirements. Provide leadership, direction and training support to Account Solutions, Titles, and Insurance representatives. Ensures members receive courteous, professional and timely service.

Position Responsibilies:

  • Ensures that collection activities are conducted with care and in accordance with Credit Union policies and legal/regulatory requirement.
  • Oversees and performs collection duties including control of late loan and credit accounts, potentially delinquent or delinquent accounts. Works with late or delinquent borrowers to reach a suitable arrangement to restore account to current status and avoid Credit Unions losses. Discusses possible financial arrangements, informs members of possible legal action and suggest financial counseling as needed.
  • Provides leadership and direction to Accounts Solutions, Titles, and Insurance staff. Ensures staff are well trained and understand Credit Union policies/procedures and legal requirements. Monitors individual performance and effectiveness.
  • EOscar reporting and processing Bankruptcies.
  • Utilizes effective human relation skills and persuasion to calm unhappy members and resolve negative situations.
  • Maintain an up-to-date knowledge of and adheres to the requirements for all related policies and procedures, laws, rules and regulations for collections, including applicable FCU guidelines, NCUA policies and the Fair Debt Collections Practices Act
  • Maintain an up-to-date knowledge of and adheres to the requirements of all related policies and procedures, laws, rules and regulations for collections, including applicable FCU guidelines, NCUA policies and the Fair Debt Collection Practices Act.
  • Maintains an up-to-date knowledge on all credit union products and services.
  • As appropriate, explain and cross-sell other credit union services.
  • Models a high level of member service and professional demeanor and appearance.
  • Assumes responsibility for other duties as required or assigned.

Minimum Qualifications:

  • High School diploma, or equivalent.
  • 2-years collections experience or related training
  • Knowledge of collection practices and federal/state collection regulations
  • Good verbal communication skills with ability to calm and persuade unhappy members

Position Description:

  • Demonstrated strong interpersonal, leadership and supervisory skills. Experience managing others
  • Good verbal communication skills with ability to calm and persuade unhappy members
  • Good negotiation skills
  • Ability to perform basic math calculations (addition, subtraction, multiplication, division, percentages). Knowledge of basic accounting and bookkeeping principles
  • Professional appearance, dress and attitude
  • Ability to use related computer software, Microsoft Office products and business equipment, including adding machine, copy machine, coin and money counting machines
  • Flexibility is necessary as an employee’s job responsibilities may change at any time during employment.

Preferred Qualifications:

  • Bachelor’s degree in finance, business administration or related field
  • Understanding of credit union policies and procedures

Position Working Conditions:

  • The work environment is an office setting
  • Movements frequently and regularly required using the wrists, hands and/or fingers
  • Frequently required to sit and stand for longer periods of time

You may email your resume to resume@tapcocu.org

Or mail your resume to:
TAPCO Credit Union
ATTN: Human Resources
PO Box 64369
Tacoma, WA 98464

TAPCO is an Equal Opportunity Employer.

 

 

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